Privacy policy, GDPR and Cookies on our website

 

Cookies on our website

You can easily opt-out of the collection and use of information for ad targeting using www.aboutads.info/choices which allows management of these cookies within a simple interface, letting you switch the tracking on and off as you wish.


Cookies are used on our website to monitor visitors anonymously, using Google Analytics and through Google and Facebook pixels.

We may carry out conversion tracking monitoring to see the keywords used by customers and which convert into leads. Conversions aren't isolated: this means that we cannot match conversion data to specific customers, and can just see overall data for ads and keywords, so your privacy is protected.

 

 

 

Terms and conditions


A full list of terms and conditions is provided with our written quotation  during or after our site visit. The quotation is provided without obligation..


Privacy policy

Where you supply us with your contact details, we do not share your  name, address telephone number or e-mail address with third parties other than in servicing your enquiries or orders. Your details are not placed in a database by us for marketing purposes, unless you specifically opt in, by joining our newsletter subscription, which allows opt out at any time.

 

With enquiries, we anonymously monitor where the enquiries originated from to get to our site, and which page was first and last to be viewed before the enquiry was made. No private information is collected during this process.

How your data is handled

We handle your email and telephone enquiries directly and your details are only shared within the company for use in servicing your order.Your details will be stored on accounts, where we raise invoices for you and records may be elcectronic or paper. Details include name, address, phone number(s) and email address.

Archiving and storage of data and emails

By the nature of our industry, your contact details may be kept in emails, to track the progress of your enquiry. Email correspondence will be kept for the life of the enquiry and subsequently will be archived in case you return in future, in order to service your enquiry, warranty claims, etc.. Historic emails are necessary to be kept for customer service and legal reasons, as the enquiries often span several years and customers may return for repeat work.

You have the right to request deletion of certain classes of data and access to data stored about you and should you wish to exercise your rights, please email us. There may be a £10 admin charge for this service. We will ask for proof of identity before sharing your data. If you have not purchased from us, or have not commissioned any work through us, and you no longer wish to work with us in the future, and feel that you want your data permanently removed from our electronic format, please contact us as above and we will take appropriate measures to remove records of you from email, as reasonably possible.


Online chat enquiries and phone calls from the chat popup:

Livechat data is also archived on the Livechat software archive online (the Livechat software is also GDPR compliant) and is not accessed by anyone other than the specified member of staff at Future Computer Services Ltd., who maintain and manage our site and are also contracted in to aid us with these chat enquiry services. Your details will be handled by a specified member of staff, who we have contracted specifically to deal with our clients. The staff member is the only one who will have access to your details and these details will only be used to service your enquiry and to pass them to ourselves, via email and or phone. Although occasionally another member of staff may answer the call, no other member of staff at Future Computer Services will have acess to your electronic data and it is kept on a password protected PC, which only this specified member of staff has access to. Data, where backed up is encrypted and accessible only by this particular member of staff. Any personal data taken will not be passed on to third parties, other than above, unless you specifically request this, in relation to your enquiry.


 

 


Last update: 25.05.2018